Last updated: [publication date]
Quick-Spares respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote or purchase parts.
In this policy, “we”, “us” and “our” refer to [full legal entity name], trading as Quick-Spares, ABN [confirm ABN].
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address and business details.
- Billing and delivery addresses.
- Details of your enquiry, quotation, order and payment status.
- Vehicle or equipment information, including make, model, year, VIN, registration or serial number.
- Photographs, documents and messages you provide.
- Correspondence relating to delivery, returns or product concerns.
- Technical website information described in the Cookies and analytics section below.
Vehicle identifiers and photographs may be personal information when they identify you or can reasonably be linked to you.
Please provide only information relevant to your request. Do not send passwords, identity documents or full payment-card details through enquiry forms or chat.
How we collect information
We collect information directly from you when you submit a form, email us, place an order or otherwise communicate with us.
We may also receive information from a person acting on your behalf or from suppliers and delivery providers when needed to process your order or resolve an issue.
If you provide another person’s information, please ensure you are authorised to do so and make them aware of this policy.
Why we use your information
We use personal information to:
- Respond to enquiries and identify requested parts.
- Prepare quotes and communicate proposed options.
- Process orders, invoices and payments.
- Arrange sourcing, dispatch and delivery.
- Handle returns, complaints and product concerns.
- Maintain business records and meet legal obligations.
- Protect our systems and improve the website and service.
If you do not provide information needed for a particular request, we may be unable to complete that request. Optional fields do not need to be completed unless further details are necessary to identify or supply the part.
Who we share information with
Where necessary for these purposes, we may share relevant information with:
- Parts suppliers and sourcing partners.
- Freight companies and delivery providers.
- Website hosting, email and other IT service providers.
- Payment, accounting and professional service providers.
- Public authorities where disclosure is required or authorised by law.
We limit the information shared to what is reasonably needed for the relevant task.
Overseas processing and disclosure
Some suppliers or service providers may be located outside Australia.
[Before publication, identify which providers receive personal information, the purposes of disclosure and the countries involved. Insert the verified details here, or state that no overseas disclosure occurs if confirmed.]
Where applicable, we take reasonable steps required by Australian privacy law when disclosing personal information overseas.
Cookies and analytics
[Before publication, insert a verified description of the cookies, analytics and tracking technologies actually used by the website, including provider names, purposes, information collected and available controls.]
You can manage cookies through your browser settings. Blocking some cookies may affect website functionality.
AI chat
[Include this section only when a live AI chat service is enabled.]
If you use our AI chat, we may process your messages and the contact or vehicle information you choose to provide to assist with your enquiry.
[Identify the AI provider, where chat information is processed, how long it is retained, whether it is used for model training and how a customer can request deletion.]
Please do not enter sensitive personal information or payment credentials into the chat.
Marketing
[Confirm whether marketing communications will be sent.]
If we send promotional emails, we will do so where permitted by law and provide a way to unsubscribe. Opting out of marketing will not stop communications needed to manage an enquiry or order.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.
[Confirm the actual safeguards and storage arrangements before publication.]
No method of electronic transmission or storage is completely secure.
We retain personal information for as long as reasonably needed for the purposes described in this policy and to meet applicable legal requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access and correction
You may contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before responding. If access or correction cannot be provided, we will explain the reason where appropriate and any available next steps.
You may also ask us to delete information. We will consider the request, taking account of any legal or business recordkeeping requirements.
Privacy complaints
If you have a privacy concern, email info@quick-spares.com.au with the subject “Privacy enquiry” and describe the issue.
We will review your complaint and respond within a reasonable time. If further investigation is needed, we will keep you informed.
Where the Privacy Act applies and you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.
External websites
Our website may link to third-party websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
Policy updates
We may update this policy as our services or information-handling practices change. The current version will be published on this page with its update date.
Contact
Quick-Spares
[Full legal entity name]
[Confirmed business contact address]
Email: info@quick-spares.com.au